Being the daughter of an auto mechanic, I didn't experience what it was like to deal with auto repair shops until I was well into my '30's. I'd heard the horror stories. Let's face it, I don't know the first thing about the mechanics of a vehicle. They could tell me something was needed, and I wouldn't know the difference. I quickly discovered that finding a good auto repair shop that I could trust to look out for MY best interests was as easy as finding the Holy Grail.
Ashley and Amy Gilbert opened Go Automotive in 2009 in Ozark. I passed by their shop several times and it piqued my curiosity just because the mere fact that anyone was actually opening a new business in 2009 was a rarity. I met Amy Gilbert in December of 2009. She had a quirky sense of humor and a down-to-earth demeanor that instantly put me at ease.
So...when the brakes on my vehicle started squeaking, I decided to give them a shot. They performed an oil change, took the time to explain the difference in conventional and synthetic oils, different brands, and never once pressure me for an unnecessary service. When I picked the car up, they won my business for life....they didn't replace my brake pads because.....get this.....they were still good. I didn't need new brakes. They fixed the squeaking, told me my battery had died, but noticed my old one was still under warranty, sent an employee to pick up a new one, and installed it under the warranty. All for the price of an oil change.
I know what you're thinking. You're thinking, "No way." And I say..."Way." It really happened. I haven't taken my vehicles anywhere else since.
What I love the most is their commitment to customer service. As a REALTOR®, I have the worst time keeping appointments for anything personal. I take care of my business first, then later make time for things that can wait...like oil changes. I'm notorious for going way over the recommended mileage between oil changes. But at Go Automotive, you don't have to have an appointment. I can swing through in between appointments, and they race around and get me in and out as quickly as possible, because they are conscientious of my time. They've even offered to come pick my vehicle up!
If you think the days of the Mom & Pop shops that put the needs of their customers above all else are gone....then you haven't tried Go Automotive.
If you're looking for an automotive repair shop in the Springfield, MO, area, you owe it to yourself (and your car) to try them.
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Lina Robertson Jones
Owner/Agent
RE/MAX Solutions
1715 James River Road
Ozark, MO, 65721 |
Mobile: (417) 844-7265
linarobertson@remax.net
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RE/MAX - Outstanding Agents, Outstanding Results!
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About the author: I am full-time REALTOR® with RE/MAX Solutions in Springfield, MO, and a member of the Greater Springfield Board of REALTORS®. I have helped hundreds of families in the Springfield, Nixa, Republic and Ozark real estate markets, whether buying a home, or selling a home. Visit my website at www.ozarks-realestate.com to search for All Springfield MO Area MLS listings. Want to know what our market is like? My website is also an excellent resource for current Springfield MO Area Real Estate Market Reports, as well as current market reports for Ozark, Nixa, Republic, and Rogersville.
Sounds like a great automotibe repair shop Lina. Thank you for posting!